FREE SHIPPING ON ORDERS OVER $99 • DUE TO SALE, DESPATCHES WILL BE DELAYED SLIGHTLY • AFTERPAY

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Shipping + Delivery

Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.

MINIMUM SPEND

Our website has a $20 minimum order spend, including GST, excluding shipping.

SHIPPING

Orders placed before 10am Qld time AEST (excludes weekends + public holidays) will be despatched the same day. Once orders are placed, they are not able to be edited, added to or cancelled.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales or launch campaigns), due to extreme weather, or due to other Australia Post delivery issues that are unforeseen or unavoidable events beyond Bon Maxie’s reasonable control. Online orders are processed and shipped from Brisbane, Queensland and so we follow any Queensland public holidays.

Australia

 Order Value Shipping Cost
$0.00-$98.99 $9 tracked shipping with signature
$99+ FREE STANDARD SHIPPING in Australia
Express, tracked upgrade  $12+ (depends on order weight)

 

International

Based on weight of order, calculated at checkout. While customs charges are the responsibility of the customer to check prior to order, we are currently not posting to the UK.This is due to a handful of customers purchasing and then abandoning orders due to tax payment requirements, causing their order to be posted back. If you are ware of our customs charges and would still like to purchase, please contact us and we can arrange this.

Express Post

Selecting Express Post at checkout will not speed up order processing time - you are paying for an express Australia Post parcel transit time ONLY. All items are sent via regular mail through Australia Post within Australia. Postage pricing includes the handling, packaging of your purchase, post satchel or box and tracking where applicable.

Tracking

If you selected tracked shipping, you will receive an email with trackable Aus Post info - please check your junk mail! If you wish for your item to be sent via tracked and/or express post, please select the tracked and/or express option at checkout. Bon Maxie will not be held responsible for any lost items in the mail.

Delivery with Signature

We require signatures upon delivery. This system is in place to ensure your order ends up safely in your hands and to avoid orders being weather damaged, left in an unsafe location or stolen (yup, all 3 has happened in the past). Please allocate a postal address that will have a recipient during business hours to sign for your item (work or family) or direct it to a local parcel locker (available FREE through Australia Post) where you can pick up the item when convenient.

Delivery Times

Australia Post and international post carriers are responsible for your purchase's transit so once your order has been despatched, it is out of our control. If you would like to check the status of your order, please check your tracking details sent to you and contact the carrier directly.

Pre-Order Deliveries

Placement of pre-orders is confirmation that you have read and understood the following:

  • Pre-order items mean you're ordering an item not yet in stock.
  • Depending on the product, lead times before despatch can be around 8-10 weeks from time of order.
  • Your order will then be despatched by our warehouse and regular Aus Post delivery times will apply.
  • Any items ordered alongside a preorder item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
  • We cannot accept any changes or cancellations to your order once you have placed it due to stock commitments with our manufacturer.
  • Please check your address carefully.
  • We cannot be held responsible for any stock delivery delays due to unforeseen circumstances or Aus Post outages, but rest assured, we'll be hustling our hardest to get your items to you ASAP and will keep you updated with any changes.

Postal Addresses

It is your responsibility to check your postal address at the time of the order. Bon Maxie is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense as our warehouse has to resend through the system.

International Orders + Duties/Taxes
Orders are sent via regular mail with Australia Post (some basic tracking for US/NZ unless stated at checkout) - check estimated delivery times on the Australia Post websiteDuties & taxes may be payable when your order arrives into your country, if your purchase is over the tax-free threshold. In some cases, our products may be within the threshold, however we advise you check your local customs office to determine whether your order might incur any additional additional charges upon entry into your country before you place your order if you are unsure.

Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.