Shipping & Delivery
Do you dispatch orders the same day?
Yes! Orders placed by 12pm AEST on business days are usually dispatched the same day from our Brisbane warehouse. Orders placed after that are shipped the next business day.
During peak periods (like sales, restocks or holiday seasons), dispatch can take up to 2–5 business days. Always check the announcement bar at the top of our site for any shipping updates.
What are your shipping options and costs?
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Standard Shipping (Australia): $12 for orders under $180
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Free Shipping: Orders $180 and over
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Express Shipping (Australia): $19 flat rate
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International Shipping: Rates are calculated at checkout based on location
Do you ship on weekends or public holidays?
Orders are processed on weekdays only. Orders placed on weekends or public holidays will be dispatched the next available business day. Deliveries may occur on weekends if offered by your local postal service (typically during high-traffic periods like Christmas).
Do you offer international shipping?
Yes—we ship worldwide. International orders may be subject to import duties or taxes, which are the buyer’s responsibility. Please check your local import guidelines before ordering.
Do I have to pay import taxes or duties?
International orders may incur customs duties or taxes. These fees vary by country and are not included in your Bon Maxie order total. If charges apply, your local carrier will contact you directly.
What if I’m not home for delivery?
All orders are sent using Australia Post’s signature-on-delivery service for added security. If you’re not home, your parcel will be taken to your local post office and you’ll be notified via a card or SMS.
Can I pick up my order in person?
We use a third party logistics warehouse in Brisbane, QLD and is unfortunately not open to the public.
Can I combine multiple orders?
We’re unable to combine or split orders once they’ve been placed. Each order is picked, packed and shipped individually through our third-party warehouse.
What postal service do you use?
We ship all orders via Australia Post. International orders may be sent with an alternative courier depending on your location and service availability.
Can I redirect my order after placing it?
Once your order is placed, we can’t change your delivery address. If your parcel is in transit, you can request a redirection directly through Australia Post.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, PayPal Pay in 4, Apple Pay, Google Pay, Shopify Pay, Afterpay and Zip (for orders over $75).
Do you offer discount codes?
Subscribe to receive a welcome offer and access exclusive offers, subscriber-only promos and secret gifts.
Can I change or cancel my order?
Orders are sent to our warehouse for processing as soon as they’re placed, so we can’t change or cancel them. Please double-check your cart and details before completing your order.
Returns & Exchanges
What is your return policy?
A: We accept returns on full-priced items within 14 days of delivery, provided they are unused, in original condition, and with all tags attached. To initiate a return, please visit our Returns Portal.
Are sale or promotional items eligible for return?
Items purchased during a sale, promotion, or from our sale section are final sale and not eligible for return, unless deemed faulty as per Australian Consumer Law.
How do bundle returns work?
If you purchased items as part of a bundle and wish to return part of the bundle, the refund or store credit will be adjusted. The retained items will revert to their full price, and the refund will reflect the difference.
What if I received a free gift with my purchase?
A: If your return brings your order below the qualifying amount for the free gift, the gift must also be returned. If not returned, the full RRP of the gift will be deducted from your refund or store credit.
Q: Who covers return shipping costs?
A: Return shipping costs are the responsibility of the customer, unless you opted for our Parcel Protection + VIP Return at checkout, which includes one free return label per order.
What is your return policy?
You can return full-priced items within 14 days of delivery if they’re unused, in original condition and include all packaging. Items bought during a sale, with a discount code, or from our Sale section are final sale and can’t be returned unless faulty.
Returns must be lodged via our Returns Portal. Return shipping is at your cost unless you selected Parcel Protection + VIP Return.
If returning part of a bundle, remaining items revert to full RRP and your return amount is adjusted. Free gifts must be returned or their value will be deducted.
Returns must be lodged via our Returns Portal. Return shipping is at your expense unless you selected our Parcel Protection + VIP Return at checkout.
Items purchased from our Sale section, during a storewide discount, or with a discount code are considered final sale and are not eligible for return unless deemed faulty under Australian Consumer Law.
What happens if I return part of a bundle or promotional order?
If you return part of a bundle, any remaining items will revert to full RRP and your refund or store credit will be adjusted accordingly.
If your order included a free gift (e.g. welcome offer), this must also be returned. If it’s not included, we’ll deduct the gift’s full RRP from your return.
Can I exchange an item?
We don’t offer direct exchanges. If you’d like another item, please place a new order and return your original item through the Returns Portal.
Faults & Warranty
Do your products come with a warranty?
Yes—all Bon Maxie products are covered by a 12-month warranty for manufacturing faults such as broken hardware, faulty stitching or zip failures.
What is not considered a fault?
Normal wear and tear, scuffs, marks, water damage, overloading, and natural leather variations are not considered manufacturing faults.
How do I submit a warranty claim?
Please submit your claim via the Contact Us form with your order number, clear photos of the issue, and a short description. If approved, we’ll repair, replace or refund per Australian Consumer Law.
Parcel Protection
What does Parcel Protection mean?
This optional add-on gives you coverage if your parcel is lost, stolen or damaged in transit
Only available to Australian customers.
Product Info & Sustainability
Where are your products made?
All Bon Maxie products are designed in Brisbane, QLD and made in small batches by ethical, audited manufacturers in China and India.
What is Leather Working Group leather?
The leather used in our bags and wallets is full-grain and sourced from LWG-certified tanneries, chosen for responsible, low-impact processing.
Are Bon Maxie products sustainable and ethical?
Yes. We prioritise thoughtful, long-lasting design using quality materials. Our suppliers are Sedex- or BSCI-audited and we regularly review our production methods for environmental impact and ethical compliance.
How do I care for my leather items?
Clean using a leather-safe cleaner. Protect with a waterproof spray. Condition with leather cream to maintain softness. Avoid high humidity and direct sunlight for long periods.
General Info
Where is Bon Maxie based?
We’re proudly based in Brisbane, Queensland, Australia.
How long have you been in business?
Bon Maxie began in 2015 with a single earring holder and has grown into a full collection of clever accessories loved by customers across Australia and around the world.
Do you offer gift wrapping or handwritten cards?
As we ship via a third-party warehouse, we’re unable to offer personalised gift wrapping or notes. But don’t worry—your order will arrive beautifully packaged and ready to gift.
Do you offer gift cards?
Yes—Bon Maxie digital gift cards are available and valid for 3 years.
Do you offer wholesale?
We’re not currently accepting new wholesale partners, but feel free to email us if you’d like to be considered for future opportunities.