PAYMENT, RETURNS & SHIPPING
How long will it take for you to ship my order? And how long will it take 'til I get it?
Our warehouse will despatch your order on the same business day if it is placed prior to 10am AEST, otherwise the following day. During peak sale periods or after a launch or promotion, however, your order despatch may take a little longer. It's then up to Australia Post! Their transit times in Australia are generally 2-6 business days for Standard Post and 1-2 business days for Express Post, however this can vary - we suggest reviewing their website for the most up-to-date tunaround times. Please check the Australia Post site for international delivery estimates.
Please note: selecting Express Post at checkout will mean that your order is posted using Australia Post Express service, however, this will not speed up despatch time.
Do you have any discount codes I can use?
New subscribers can receive a welcome offer HERE. We also have bundle discounts for a few items that are automatically added for you, you'll see these noted on each product page. One promotional code is valid per order, while bundles can be stacked, terms apply.
What are your payment options?
We currently offer Visa and Mastercard credit card payment through Shopify Pay, Apple Pay, Google Pay, Paypal, Afterpay and Zip.
Do you have Afterpay?
Yes! We have Afterpay available to both Australia and New Zealand.
How much does shipping cost?
Shipping is FREE in Australia with orders $99 and over. Standard shipping is a flat-rate $10 in Australia for other orders. You can view other shipping options or international rates here.
I'd like to swap my item, can I send it back?
Please choose carefully as, in compliance with Australian Consumer Law, Bon Maxie is not required to provide a refund for change of mind or incorrect selection. We do, however, accept approved returns for full-priced items for store credit or refund minus a small administration fee passed on by our external warehouse company. Sale items are considered final sale and cannot be returned on exchanged. Please read our full policy here.
What postal service do you use?
We use Australia Post’s eParcel service to ship all orders. International orders may utilise a courier service, depending on current availabilities.
Do you offer in-person pick-up?
Our despatch team is based in a private warehouse that doesn't allow public access, so we are not able to offer pickups.
Do you ship on weekends and public holidays?
Orders leave our warehouse in the early afternoon on weekdays when postal services are available to pick up your order. Your delivery may occur on a weekend, depending if Australia Post offers this (often around Christmas).
What if I’m not home to accept my delivery?
All orders are sent using Australia Post’s signature on delivery service. If you are unavailable upon delivery, an Aus Post representative will leave a card for you detailing instructions on pickup from your nearest post office. The post office will hold your order for 10 business days. If you haven’t collected your order within that time, it will be returned to our warehouse. We recommend that you get your order delivered somewhere you know someone will be available to sign - this may be at a workplace or a free Aus Post parcel collection locker, where you can pick it up any time of the day.
I need to change my order delivery details!
Please check your address upon ordering for any errors as as our despatch team is a separate warehouse and we are not able to add to, cancel or change orders once they've been finalised. If your order has been dispatched, you can submit a redirection request via Australia Post.
I think my order has been lost!
If your order has been delivered and signed for, yet it is not your signature on the proof of delivery document, please contact Australia Post to start an investigation. We are happy to also look into it if Aus Post allows us to as the sender - email email@example.com. You will be able to find your tracking details in the email you received when your order was dispatched.
If there have been no physical scans on your order for more than 7 days, please email us at firstname.lastname@example.org so we are able to lodge an investigation with Australia Post.
Please note that during peak traffic times like Black Friday or Boxing Day, during pandemics, natural disasters or service disruptions, scanning and updates may be reduced.
Do you ship internationally?
Yes! You can see shipping details here.
Do I have to pay import taxes?
Import taxes and duties are not covered in the price of your order. Some countries require payment of import taxes and duties to release the goods into your country. You will be contacted by your local postal service if import taxes are to be paid and will be directed to where you can make payment. Once payment has been made, your item will be delivered. Please check your country’s import taxes and duties prior to placing your order - tax and duty calculators are available on the Internet. Bon Maxie cannot be held responsible for any additional costs incurred.
Do you ship to the UK?
Yes. We do ship to the UK, however we ask that you are aware of your country's customs charges. Unfortunately, Bon Maxie cannot be held responsible for these costs.
Can you gift wrap my order or add a little card?
As we use a third-party logistics company to send orders, we don't offer gift-wrapping or card services but, rest assured, we've worked hard to have your product packaging lookin' fiiiiine inside the parcel.
Why should you consider organising your earrings? Here are 3 reasons:
1. So you can find a matching pair easily and get out the door quicker
2. So you don't double up on similar earring purchases
3. So you can see what you own and rotate through them!
Why should I store my earrings on a Bon Maxie earring holder?
You should store your earrings on a Bon Maxie earring holder because we're the go-to earring holder brand in Australia! Since creating her first earring holder in 2015 with a piece of wood and hand-drilled holes, Clare has spent every moment since reworking her designs to suit various styles and sizes of earring collections. She's studied the ideal storage hole size to suit all earrings but maintain security, researched materials and trialled hundreds of styles and ideas to get to our current collection. We make earring storage look good AND easy to use!
Which earring holder should I choose?
Great question! Back in 2015, we started with just the one standing earring holder, then quickly realised you're not all clones of each other. You have your own style! And you have your own earring storage needs! And we have so many options! So, let's break it down in our earring holder selection guide here.
How can I organise my earrings at home?
You can organise your earrings at home using an earring designed to suit the space in which you'd like to display them. Avoid having jewellery dishes overrun with mismatched pairs and lonely earrings! Our earring holders help you display your earrings keeping them accessible, letting you get out the door quicker. Whether you select a standing earring holder or hanging earring holder, organising your earrings at home means one less mess stress to worry about.
What is the best way to store earrings?
The best way to store earrings is in a Bon Maxie earring holder! We have our classic range of metal earring holders that hold any earring type and are perfect for the modest collection. We then have our Easy-Drop earring holder and accessory stands that make earring organisation SUPER easy with an easy-drop slot system. They even have side storage to organise your rings, necklaces, bracelets and brooches and add-on items to extend your storage.
We are the leading earring holder designer in Australia and you won't find anything like our products - always look for the Bon Maxie logo though, as we have had some imitations!
How do I organise my stud earrings?
The most secure way to organise stud earrings is to use a classic earring holder - these earring holders have holes in them which means your studs are 100% safe from knocks and bumps. Once you take off your earrings for the day, don't put the earring backs back on - but put the stud earrings through the hole and secure the back on the reverse of the stand.
If you prefer an easy-drop system, our unique Easy-Drop earring holders are designed as a way to help you save even more time! Take your earrings off at the end of the day and put the earring backs on - leave a tiny gap between the back and the earring and drop the earring right into the dedicated drop slots. Our metal is designed to be so fine (but not sharp, don't worry!) so that you don't even have to think where your earring back goes before you drop your stud earring into place!
Why have you used metal for some of your earring holders?
After 4 years of working with wood to design our earring holders, Clare (Bon Maxie's founder) kept feeling like there were some improvements to be made.
Looking into various other materials, Clare discovered that all the improvements she wanted to make could only be done using a material other than wood!
Using metal for our earring holders has allowed us to negate a lot of productions issues, making quality consistent and products last even longer!
- Our metal is super fine (but not sharp, don't worry!) which makes organising your hoops, studs and hook earrings SO easy
- Our metal allows us to make our easy-drop slots for our adjustable earring holders sit VERY close together to allow you to condense your earrings and create more space to store more! Experiments with wood always snapped:)
- Our easy-drop slots are able to be cut even deeper than what we could achieve without breaking wood, so your earrings in our Easy-Drop earring holders are the safest they can be in this style design!
- Unlike wood, our metal is rust treated and designed to last a lifetime - we still advise to avoid storing in the bathroom as your earrings are not rust treated and it's still better for the longevity of the stand to be away from moisture
- They are sturdier in the post = they get to you in tact and they're easy for you to send as they come flatpacked
- We can design sturdy add-on items to help you organise other accessories like necklaces, watches, glasses and ring collections
- We are able to produce a larger quantity, more quickly! We have sold out time and time again on our earring holders but each holder takes a while to produce as every hole is cut by a laser. With our metal designs, we have special machinery that makes our designs in a flash, meaning we can produce more stock, quicker and ensure that we always have what you want in stock!
- Metal just looks super slick with EVERY decor style - boho, industrial, Scandi, minimalist, post-modern and cottagey!
Help! My metal earring holder looks like it has rust on the back of the bolts.
What is the best jewelry organiser?
While I'd love to just say that we're biased and like our designs the best, we truly believe that our earring holders are the best. And so do our customers! Clare, Bon Maxie's founder, has dedicated her life to designing products that are EASY to use and have features that just don't seem to be considered elsewhere. While our designs might look simple, each earring holder has been tested, reworked and redesigned with new material, angles, hole sizes and finishes to make Bon Maxie earring organisation the prettiest and most functional option around.
We have sold over 80,000 earring holders in Australia over the last 8 years, so our customers also agree with us!
How do you organise big earrings?
Got a lot of large earrings? We highly recommend our adjustable Easy-Drop Earring Holders! While our classic earring holders can store plenty of larger styles, they will take up space on your earring stand face, meaning you'll need more storage sooner. Our Easy-Drop Earring Holders have a tiered design that lets large earrings drop behind the row in front! This means it doesn't matter how long your earrings are, you'll still be able to store earrings on the next row!
How do I arrange my earrings?
Non-Easy-Drop earring holders:
- You can place your smallest earrings at the top and working your way down, increasing in size
- You can arrange your earrings in themes or colours (we promise it will bring a sense of super-dooper earring calm and this will help you not to double-up on colours/styles!)
- Pop larger dangly earrings off the bottom rows of hanging holders to prevent them covering other holes or off the sides of our metal designs
- double your space and double up your hooks in the one hole
OMG where are all the pictured earrings from?
Believe it order not, they don’t all belong to Clare :) We love using customer pictures throughout the site to give you heaps of earlobe candy to drool over and stacks of earring brands can be found if you tap on images on our Insta page. Alternatively, if you’ve got a specific earring you want, send us an email and Clare will employ her earring-brand-wizard-memory skills to work out where they’re from!
How do I store dainty or tiny stud earrings?
Our standard holes hold earrings that are larger than 3mm, however the Mini Metal Earring Holders have a few rows of micro holes to cater for teenie tiny micro studs.
Do your earring holders fit pins?
Yes! Our metal earring holders are perfect for pins as they're quite thin - you can even drop them straight into the slots of our Easy-Drop Earring Holders! If you're after brooch storage, we even have our side storage bars that work perfectly. They also work on the back wings of the Easy-Drop Earring Holders.
How can I clean my leather bags and wallets?
1. CLEAN: If the bag requires cleaning, first use the Reinigungs Leather & Nylon Cream cleaner first. Allow to dry.
2. PROTECT: Then, apply 2 coats of the Vario Waterproof Spray for Leather and Nylon. This helps both leather and synthetic materials be protected from dirt and discolouration. For best results, particularly for lighter colours, we recommend applying 2-3 coats, allowing it to dry between coats. Allow to dry completely before use (approx. 45 mins).
3. CONDITION: Lastly, to condition your leather bag or wallet, apply the Waterstop Colour Care Leather Conditioner - a colourless cream enriched with jojoba and almond oils to maintain the smooth and supple texture of leather and enhances sheen and colour.
Many other brands will recommend to waterproof as a final step, however Collonil waterproofers don't contain any silicone which just sits on the surface of the leather. With Collonil items, the ingredients get absorbed and waterproofs every layer of the leather, which is why you can apply a cream at the end and the waterproofing effect will still be there!
Where are your products made?
All our products are designed in Australia, with some elements made here too. We also still construct and package some of our earring holder products in-house. While Clare used to make every single product by hand, we also now have a select few manufacturers in China and India and have created wonderful working relationships with them after screening for safe, ethical and environmentally sustainable practices. We are very keen to visit in person soon to be able to continue to be transparent with supporting our offshore businesses in creating quality, durable and unique products that align with our own values!
Can you tell me more about the leather used?
Our current products use Saffiano or pebble, full-grain leather. Our pebble leather (including any printed or embossed leather) is made from full-grain, top-quality cow hide that has its own unique grain, rather than an artificial stamp. Because of this, each piece is totally unique. The leather has not been split in thickness and has a wonderful strength to it, despite its softer touch. Every piece has been inspected for quality.
Saffiano leather is a wax-finished, cow-hide leather that helps make the leather scratch and water resistant. The finish of this is a slightly firm, less soft option.
All our leather products are from tanneries who are gold rated in strict, audited, international protocols regarding environmental and sustainable practices, including those relating to energy, water and waste.
Please view our product care page for more information on caring for leather.
Are sustainability and environmental practices considered?
Yes. As a small business, we strive to maintain a reputation in creating quality, lasting products. In addition to this, we are determined to create products made with sustainable practices. As a growing business, we, as well as our customers, are becoming more aware and educated about the need to foster better practices, as well as the methods of being able to do this. It is a priority of ours to review each product to ensure that we are not only proud of the end result, but are proud of and confident in the method in which it has been produced. We use leather sourced from Leather Working Group-approved tanneries which maintain a strict environmental and sustainable standard, and our manufacturing partners have been Sedex and BSCI Audited. As much as possible, we recycle and reuse.
Where can I find Bon Maxie products in person?
We have recently moved away from physical stores stocking our products. If you'd like more details on items, feel free to contact us and we'll try our best to assist with colour selection, videos and any other useful tips with your purchase.
Do you offer wholesale?
While we have currently closed our wholesale books, we are still happy to review enquiries. Please contact us.
AFFILIATES & REFERRALS
Do you have a referral or affiliate program?
Yes! If you'd like to become a Bon Maxie affiliate, please apply here. This is for anyone who is a Bon Maxie supporter who would like to monetise their social media following, create affiliate links on their website or blog, or have a media channel where you can benefit from commissions when your followers purchase via your unique link.