One small add-on. Two big wins.
Add Parcel Protection + VIP Return at checkout for just $7 and you’ll get:
- 1 x FREE Return Label
- Protection against loss, theft or damage in transit
This add-on is available for Australian customers only.
We’ve bundled a little peace of mind into one easy add-on—so you can shop confidently knowing your order’s protected and flexible if you change your mind.
What's Included
FREE Return Label (1 per order)
Not quite right? No problem.
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One return label included per order
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Must be posted within 7 days of delivery
- Simple, self-serve via our Returns Portal
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Drop off via post office or selected parcel lockers
This covers your return shipping only—for full return terms (including refund conditions and any applicable handling fees), please review our Return Policy.
Need help finding a drop-off location? Check Australia Post’s return options.
Parcel Protection
If your order is lost, stolen or damaged in transit, we’ll:
- Replace the item (if in stock), or
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Issue a Bon Maxie store credit
Just get in touch—we’ll sort it quickly.
Why Add It
Because online shopping should feel easy—not risky. Parcel Protection + VIP Return gives you the confidence to click ‘buy’, knowing your delivery’s covered and you’ve got a no-fuss return label ready to go if you need it.
What’s Not Covered
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Incorrect address entered at checkout
- Delivery delays caused by postal services
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Unclaimed or returned-to-sender parcels
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Gift cards, digital products, or marked exclusions
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Refunds (we offer replacements or store credit only for parcel issues)
How to Return with Parcel Protection + VIP Return
- Visit our Returns Portal
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Enter your order number and email
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Select your item and return reason
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Confirm (no payment needed)
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Print your FREE return label and drop off your parcel
Your return must be posted within 7 days of delivery to qualify for the free return label.
Frequently Asked Questions
What happens if my parcel gets lost in transit?
There are times when parcels are not delivered within the standard time frames as specified by Australia Post. If this occurs, please contact our customer service team so we can open a missing parcel investigation. If, after 7 days, they deem your parcel to be missing, Bon Maxie will replace items from your order that are available in our warehouse. Items we are unable to replace will be exchanged for a credit. Please note, we do not offer refunds and this parcel protection offers a replacement of items and credits only. You can request a full credit for your missing order instead of replacement items.
What happens if my parcel is delivered to the incorrect address?
If the tracking details show your parcel has been delivered to an incorrect address and we are unsuccessful in retrieving your parcel, it will be deemed to be missing. You will be covered by parcel protection in this event and your items will either be replaced if they are still available, or otherwise a credit will be issued. Please note, we do not offer refunds for parcels delivered to an incorrect address.
What happens if my parcel is damaged in transit?
If your parcel arrives damaged by Australia Post, we will replace the item for you. If the item is no longer available, we will provide store credit. In the first instance, please contact our customer service team to arrange to have your parcel sent back for assessment by our returns team. Once an assessment has been made, you will be contacted with a resolution.
What if I do not have Parcel Protection + VIP Return?
If you did not opt into our Parcel Protection + VIP Return with your order, please contact the shipping carrier directly to seek a resolution if there is an issue with your parcel. Without Parcel Protection on your order, Bon Maxie will not be able to provide a replacement or store credit. If you need to make a return, please refer to our return policy here.
What happens if I have accidentally entered the incorrect delivery address on my order?
If an incorrect address is entered into your order and the parcel is subsequently delivered to that address, we cannot be held responsible for either the recovery or replacement of your order. This includes payment of any damages as a result of non-receipt of your order.
Can I get a refund on my Parcel Protection + VIP Return?
Once your order has been dispatched, Parcel Protection + VIP Return is not able to be refunded.
How do I make a claim?
Making a claim is as easy as sending us an email. Simply send an email to support@bonmaxie.com with your order number, contact info and a description of the problem and we will get back to you ASAP.
For speedy resolution, please include description: "PARCEL PROTECTION + VIP RETURN ORDER [Your Bon Maxie Order Number]".
Alternatively, if you have any other questions relating to your parcel protection policy, please also feel free to email us at support@bonmaxie.com with your order number.
Can’t find the information you're looking for on this page?
If you have any questions relating to our parcel protection policy, please email us at support@bonmaxie.com