Shipping + Delivery

Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.

SHIPPING

Orders placed before 10am Qld time AEST (excludes weekends + public holidays) will be despatched the same day. This may extend to the next business day during peak hours or sale times so please allow for at least 1 business day to process and despatch your order.

Australia

 Order Value Shipping Cost
$0.00-$78.99 $9 tracked shipping with signature
$79+ FREE SHIPPING in Australia (no code needed)
Express, tracked upgrade  Dependant upon order value

 

International

Based on weight of order, calculated at checkout.

Express Post

Selecting Express Post at checkout will not speed up order processing time - you are paying for an express Australia Post parcel transit time ONLY. All items are sent via regular mail through Australia Post within Australia. Postage pricing includes the handling, packaging of your purchase, post satchel or box and tracking where applicable.

Tracking 

If you selected tracked shipping, you will receive an email with trackable Aus Post info - please check your junk mail! If you wish for your item to be sent via tracked and/or express post, please select the tracked and/or express option at checkout. Bon Maxie will not be held responsible for any lost items in the mail.

Delivery with Signature

We require signatures upon delivery. This system is in place to ensure your order ends up safely in your hands and to avoid orders being weather damaged, left in an unsafe location or stolen (yup, all 3 has happened in the past). Please allocate a postal address that will have a recipient during business hours to sign for your item (work or family) or direct it to a local parcel locker (available FREE through Australia Post) where you can pick up the item when convenient.

Delivery Times

Australia Post and international post carriers are responsible for your purchase's transit so once your order has been despatched, it is out of our control. If you would like to check the status of your order, please check your tracking details sent to you and contact the carrier directly.

Postal Addresses

It is your responsibility to check your postal address at the time of the order. Bon Maxie is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense.

International Orders + Duties/Taxes
Orders are sent via regular mail with Australia Post (some basic tracking for US/UK/NZ unless stated at checkout) - check estimated delivery times on the Australia Post websiteDuties & taxes may be payable when your order arrives into your country, if your purchase is over the tax-free threshold. In some cases, our products may be within the threshold, however we advise you check your local customs office to determine whether your order might incur any additional additional charges upon entry into your country.