Everyday Duffel - Chocolate

We want you to feel confident choosing your item, especially if you're new . If you’re unsure about size, material or colour, feel free to reach out before ordering. We’re always happy to help you choose the right piece.

We photograph everything in natural light, but screen settings, brightness and filters can shift how colours appear. Our products can vary by 5-10mm due to the handsewn nature, this is considered standard in manufacturing.

Not 100% sure about something? Just ask as we’d rather help you get it right the first time.

Returns are accepted on full-priced, unused items within 14 days of delivery for exchange, return for store credit or refund. A few exceptions:

• Items discounted up to 20% including bundles are exchange only
• Items or bundles discounted over 20% are last of/end of line and are final sale
• Toiletry bags, jewellery cases and glasses cases are personal care items and cannot be returned due to hygiene
• Product care (eg. waterproofer or cleaning spray), as we cannot check whether the item has been used
• Items missing original packaging like dust bags, stuffing or protective film cannot be accepted as not in resellabel condition

Items need to come back in brand new, resellable condition so we can sell your return to someone else. Any returns that show signs of use or are missing packaging may not be accepted or could receive a partial refund

• Returns may incur our warehouse company's standard restock fee.

• Pre-paid return labels from Australia Post can be purchased through the returns portal.

• Depending on the item and its condition, returns may be eligible for refund, store credit or exchange

• If something needs repacking, a small restocking fee may apply

Contact us with any further questions as we're happy to help you make the right choice from the start.

Refer to full returns info here.