Returns + Policies
Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.
For Decoration Purposes Only
All items are for decoration purposes only - please keep out of reach of children.
Some colours may look different on screen than they do in real life.
General Product Care
Please treat your purchases with care. If handled roughly, stored incorrectly or cleaned using inappropriate substances, items may break or become damaged. Store all items in a clean, dry environment to ensure longevity. Read more on specific items here.
Returns & Exchanges
Please choose carefully as Bon Maxie does not accept exchanges for change of mind. Dimensions and extensive descriptions are stated on the website for this reason - you are welcome to visit our stockists if you'd like to view our products before you purchase or contact us for any product clarification before purchase. We will accept returns at our discretion but we must be contacted within 48 hours of receipt. Items must returned in original new condition and packaging and you will need to cover the shipping charges.
Due to hygiene reasons, we can only replace accessory storage items within one week of item receipt if they are not as per your order (i.e. incorrect item posted or faulty). Replacement of visual faults to leather goods must be emailed with images within 48 hours of receipt, with functional faults (hardware faults) within 3 months of order. Normal wear and tear (scratches, stretches, marks, tears or environmental damage), or damage from improper care such as contact with perfume, incorrect leather care or water damage, will not be replaced or refunded. IF you need to return your order due to the reasons stated above, please contact us FIRST to confirm it will be accepted. We cannot provide a refund or credit for a returned item not previously discussed. Any exchanges for store credit are at our own discretion.
We take great care to ensure products safely arrive at your door. Officially, Australia Post does request items damaged in transit be taken to your local post office for assessment. Similarly, Australia Post will need to investigate stolen/missing items. Please contact us with any breakages including images of the product in its original packaging, as a replacement may be organised at our discretion.
If, for some reason, you have to cancel your order, please contact us immediately within 24 hours. Our warehouse despatches orders daily in order to efficiently deliver orders (orders placed before 10am will be despatched same day on business days), so while we will endeavour to attempt to stop the process, we cannot guarantee this as your order may have already been despatched.
Our warehouse works quickly to get your orders out as soon as possible, so unfortunately we are not able to combine orders and refund postage.
Copyright + Registered Trademarks
The purchase of ANY Bon Maxie product does not transfer reproduction rights. Please do not use or reproduce any images or designs without permission. All designs remain property of Bon Maxie. All designs are protected by registered trademarks, copyright and intellectual property laws. © 2015 onwards Bon Maxie. All Rights Reserved. Bon Maxie and the Bon Maxie logo are registered trademarks of Protocol Fitness Pty Ltd trading as Bon Maxie.