Returns + Policies
Please keep small parts and objects out of reach of small children.
While we do our best to show a true indication of colours, please be aware that due to variations in monitors, screens etc., some colours may appear different on screen than they do in real life.
Please treat your purchases with care. If handled roughly, stored incorrectly or cleaned using inappropriate substances, items may break or become damaged. Store all items in a clean, dry environment to ensure longevity. Read more on specific items here.
CHANGE OF MIND, RETURNS + EXCHANGES
Please choose carefully. If you wish to return or exchange your purchase because you have changed your mind, contact us within seven days of receipt of the item. To be eligible for a return or exchange due to change of mind, your item must be unused, in the original packaging and in the original, new condition in which you received it. Leather goods must be in the original dust bag/box. Returns and exchanges must be shipped back to the Bon Maxie warehouse as the buyer’s own cost. We are unable to refund or exchange products that are faulty due to misuse or due to reasons not related to the manufacture of the item.
Please note: we do not refund any shipping costs of the item, or the cost of the return to Bon Maxie. If the seven-day duration has lapsed since the receipt of your order, unfortunately we will not offer a refund or exchange. You have an additional 7 days to post your item back once a return has been approved, otherwise your return will be cancelled in the system.
We do not offer refunds for change of mind during code/sitewide sales. Our refund policy is only valid for full-priced, non-sale items.
You can exchange items for store credit of the sale purchase value (minus shipping) – this will be valid for 12 months.
Please note: items in the ‘SALE’ section are sold as is. No returns or exchanges will be accepted as they are end-of-line items.
FAULTS + OUR WARRANTY PERIOD
As a small business, Clare takes a lot of pride in designing and producing quality, durable products inhouse and selects business partners who produce items for Bon Maxie with the same objectives.
While we review each item packed inhouse and perform regular checks for products produced externally, from time to time product faults may occur as our products are handmade and hand packaged.
If you do find a fault in your product, please contact us ASAP. We take this feedback seriously and Clare immediately reviews our processes and materials, or relays any relevant information back to our manufacturers to prevent this from happening again!
Please refer below for processes.
Accessory storage, other non-leather-good items: Faults must be emailed to us with order number and images of the fault within 48 hours of receipt for us to review. If your item has been broken in transit, please refer above for the process. We will either send a replacement or request the item be posted back (we will request a return label be sent to you from our warehouse).
Leather goods: In the unlikely event your leather item has a fault, please contact immediately. Visual faults to leather goods must be emailed with images within 48 hours of receipt, with functional faults (hardware faults) within six months of order. Normal wear and tear (scratches, stretches, marks, tears or environmental damage), or damage from improper care such as contact with perfume, incorrect leather care or water damage, will not be replaced or refunded. If you need to return your order due to the reasons stated above, please contact us FIRST to confirm it will be accepted. We cannot provide a refund or credit for a returned item not previously discussed.
If the fault is deemed unfixable, we will offer an exchange, store credit or refund.
ORDER CANCELLATION + CHANGES
It is the customer’s responsibility to check your delivery address and details before placing the order. If, for some reason, you have to cancel your order, please contact us immediately. Our warehouse despatches orders daily (orders placed before 10am will be despatched same day on business days) – generally once an order has been processed, it cannot be cancelled. While we may be able to intercept, we cannot guarantee this as your order may have already been despatched. The item must instead be returned to us in accordance with the returns policy
We are unable to amend orders after they have been placed. This includes for changes of item colours or styles, adding or removing items, applying bonus discounts, sales codes or referral codes.
Our warehouse works quickly to get your orders out as soon as possible in the order in which they come in – this includes packing orders for other brands. Unfortunately, we cannot accommodate combining orders and refunding postage as this disrupts the warehouse system.
INCORRECT ITEMS RECEIVED
While we endeavour to be 100% accurate with every order, sometimes human error does occur. Please contact us immediately with photos and your order number and we can arrange for a return label to be emailed to you. The correct item will be posted out to you as soon as you have confirmed the incorrect item (unused and in original packaging) has been popped in the post. If the incorrect item you received has been removed from packaging and used, unfortunately, we will not be able to accept it back to replace.
We take great care to ensure products safely arrive at your door. Officially, Australia Post does request items damaged in transit be taken to your local post office for assessment. Similarly, Australia Post will need to investigate stolen/missing items. Please contact us with any breakages including images of the product in its original packaging, as a replacement may be organised at our discretion.
SALE + PRODUCT RELEASES
Non-coded sales will be eligible for Bonus vouchers to be used, unless otherwise stated in the sale terms. Sale prices are final and no other generic offers will be eligible. Coded sales will not be available with Bonuses, however customers may choose to use referral codes or welcome codes instead. We reserve the right to cancel any order that has misused private discount codes.
Flash sales and product releases may happen throughout the year – often, these periods come with slightly extended despatch times. Our warehouse often extends their hours to manage the influx, but this is at their discretion. We will notify customers on our home page if extended despatch times do occur. If you need your order quickly, please select express post at checkout to minimise the transit time (this will not jump your order ahead of the despatch cue).
As per the terms of order cancellation/amends, we will not refund the difference of a purchase made before/after the specified sale dates/times.
We do not offer refunds for change of mind during discount code or sitewide sales. Our refund policy is only valid for full-priced, non-sale items.
You can exchange items for store credit of the purchase value (minus shipping) – this will be valid for 12 months.
Our gift card system acts as a form of currency. While you will be able to use one-off codes, sales do not include gift cards and discount codes or other gift cards cannot be used to purchase them.
COPYRIGHT, INTELLECTUAL PROPERTY + TRADEMARKS
The purchase of ANY Bon Maxie product does not transfer reproduction rights. Please do not use or reproduce any images or designs without permission. All designs remain property of Bon Maxie, even if you haven’t purchased a product from us. All designs are protected by registered trademarks, copyright and intellectual property laws. © 2015 onwards Bon Maxie. All Rights Reserved. Bon Maxie and the Bon Maxie logo are registered trademarks of Protocol Fitness Pty Ltd trading as Bon Maxie.
Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.